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Terms & Conditions

Who we are

Registered Company Name: - Mozimo Limited
Head Office Address: - 28 Beam Street, Nantwich, Cheshire CW5 5LL England UK.
Telephone Number: - 01270 629818
Fax Number: - 01270 623921
E-mail: - support@peterkaiser.co.uk

Company Registration Number: - 06157376
VAT Number: - GB 401 3354 09

How to make a purchase

Browse through our Product collections and select the items you wish to purchase by adding them to your shopping basket. Once you have completed your selection click on "checkout" and you will be asked for a few details that are required to process your order. We accept the following major credit and debit cards: - Visa, MasterCard, Switch, Solo, Delta, Visa Electron, and Maestro.

A contract between the customer and Peter Kaiser (registered company name of Mozimo Ltd) will only exist once an order has been accepted (at which point Peter Kaiser will charge the buyers bank / credit card for the goods despatched plus postage were applicable). This does not affect your statutory rights.

Upon completion of your order an Order Confirmation will be sent to the e-mail address you have supplied on your payment details. This confirmation will have a unique order number which should be quoted if you have a query or make a return to us.

Payments

Payments are processed through Sagepay/Protx - You can be assured that they are totally secure: Sagepay/Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). We adhere to the most stringent levels of fraud screening, ensuring that your customer details remain secure throughout the transaction process.

Payment can also be made using the secure PayPal system, select PayPal at the checkout.

Shipping and Handling

UK Standard Postage:

Postage & packaging costs for UK deliveries only are Free of charge for orders over £30.00.  Orders under £30.00 will incur a postage charge of £3.99

Royal Mail:

Special Delivery (by 1 pm next working day) UK only, will incur a postage charge of £7.95. Please note: Orders must be placed by 2.30 pm the day before delivery is required. Orders received on a Saturday or Sunday will not be dispatched until the Monday or Tuesday if there is a Bank Holiday.

The postage charges can be added at the checkout. Postage charges are non refundable.

Republic of Ireland: Southern Ireland postage £9.99  This postage charge is non refundable.

World wide signed for postage charge of £18.99 will be added at the checkout. This postage charge is non refundable.

European signed for postage charge of £14.99 will be added at the checkout. This postage charge is non refundable.

Overseas customers are responsible for payment of import duties that are levied by their Country.

We try to process every order on the day it is received; our normal delivery period is 3 to 7 days; weekend and bank holidays are not classed as working days. Parcels must be signed for and cannot be left in the porch, garage, shed etc. Orders should be received within a maximum of 15 working days after despatch for UK deliveries, (Please note that overseas deliveries might take longer.) Any claims for lost or damaged goods will not be entered into until after 15 working days from despatch. If you do require next day delivery, UK only, please select this option at the check and we will do our best to meet your requirements.

We do not pay the postage cost of returned items.

Please note that we endeavour to check that the quality of all orders shipped meet the high standards our customers expect.

Delivery Schedule:

On receipt of your order and payment clearance we will despatch your goods as described above.

If your chosen goods are out of stock we will endeavour to deliver within 30 days or if they are no longer available we will advise you by e-mail and if possible offer you an alternative. If this is not acceptable, you may cancel your order at any time providing the order has not been despatch.

If we cannot meet your requirements we will credit your method of payment.

In the case of orders greater than 1 pair of shoes goods may be despatched at different times.

Delivery Policy

Delivery will only be made to the cardholder's registered address or the cardholder's place of work, which may need to be verified before despatch. We will not in any circumstances deliver to any other address.

Please note that for any items that are returned to us by our courier as undelivered we will not provide a second free delivery for customers who would still like the order. We will contact the customer for the delivery charge before we despatch it a second time.

Availability and prices of our goods are subject to change without notice.

 

Tax Charges

The total price charged is inclusive of any payable V.A.T in the UK.  If you live outside the UK the UK VAT will be deducted at the checkout.

Warranties

You warrant that the information entered onto the Order Form is true.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours and products are only as accurate as photographic and publishing processes allow.

Guarantee

If any product fails to meet your expectations please return it to us and we will look into the matter. Please see the returns policy.

Target Audience

Our web site is not targeted at children and orders from children under the age of 18 must be made with parental consent. We do not accept liability for orders placed and despatched without the necessary parental consent.

Returns Policy

If you are not completely satisfied with your purchase, you can return it within 14 days of delivery in its original condition and packaging (e.g. box), unless an extension of time has been previously agreed. We will refund the product price, but we will not refund postage costs. The box should not be defaced or damaged in any way.

Please make sure your name and address are clearly visible on the return form, as well as the unique order number. This information will speed up any enquiry to us.

If you require an exchange please give us full details of your requirements.

Please obtain proof of return for your parcel. We recommend Recorded, Special or Insured Delivery are used, as we do not accept liability for goods lost in transit.

In case you need to cancel your order, please inform us via email to support@peterkaiser.co.uk or over the phone +44 (0) 1270 619484 as soon as possible. Please leave a 24 hours gap for us to process your request. Please note that if the order is already in packing & postage progress it might not be possible to cancel it, in this case you will have to follow a regular return procedure and the amount paid for the item will be refunded.

Customer Referral Scheme Eligibility

Refer a Friend ("Scheme") is available to all existing Peter Kaiser UK (“Peter Kaiser”) customers (“Referring Customers”) and to all individuals (“Referred Customers”) who click to www.peterkaiser.co.uk  (The Website) via the referring customer, provided they meet the eligibility requirements.

To be eligible for the scheme, Referring Customers must:

  • Be a registered Peter Kaiser customer via our website
  • Have made a previous purchase from www.peterkaiser.co.uk
  • Be legally able to join such schemes in their country


To be eligible for the scheme, Referred Customers must:

  • Not be currently registered with Peter Kaiser
  • Not have made a previous purchase from www.peterkaiser.co.uk
  • Referred customers must register in order to qualify for the discount.

Referral Scheme and Referral Discount Codes

Peter Kaiser Referral Discount Codes can be used against any non-sales product by entering the discount code at the checkout. Please ensure the code is placed in the relevant place before you proceed to the payment area.

Referral Discount Codes cannot be used in conjunction within any other promotion offer or discount.
Referral Discount Codes hold no monetary value, cannot be exchanged for cash or goods and cannot be exchanged for any other promotion or discount.

Peter Kaiser Referral Discount Codes do not constitute property of the referring customer and is not transferable by operation of law or otherwise, to any person or entity, and cannot be transferred to any other Programme account.

Referral Discount Codes can be used on the website for all non-sales items, including postage and packaging costs.

For each Referral only one Referral Discount Code will be allocated to Referring Customers. Any further or subsequent purchase by the Referred Customer will not be rewarded.

If user Account is not in good standing or in dispute including payment issues, the referring customers Programme enrollment and the relevant use of Referral Discount Codes, may be suspended.


Peter Kaiser reserves the right to terminate the Referral Scheme at any time. Peter Kaiser also reserves the right to change the scheme terms and conditions at any time, including but not limited to, the percentage discount.

All questions or disputes regarding eligibility for the scheme or the eligibility of Discount Codes will be resolved by Peter Kaiser in its sole discretion.

The scheme and any use of The Website are subject to the ‘terms and conditions’ and privacy policy terms, as described above.

Discount codes issued are non-transferable to another and are tracked against the referred customer and that of the referrer.

Termination of Referral Scheme:

Peter Kaiser reserves the right to alter or terminate the Referral Scheme at its own discretion, at any time.

If Referral Discount Codes are acquired by fraud or violate the terms and conditions of the scheme, the customer account will be terminated.

Should you have a complaint or comments please do not hesitate to contact us. support@peterkaiser.co.uk