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Returns Policy

If you are not completely satisfied with your new Peter Kaiser shoes, boots or bag then you can return your purchase within 14 days of the delivery date. Please ensure that your footwear or accessories are kept in its original “unworn condition” when you send your return, and Peter Kaiser UK will refund the product price or process an exchange. The required return address is Peter Kaiser, 50 Beam Street, Nantwich, Cheshire, CW5 5LJ

Peter Kaiser Authorised UK Stockists offer a Free exchange service on all UK orders. Please contact us and we will provide you a suitable postage label so you can exchange your purchase via any Royal Mail Post Office - who will provide you with proof of postage at your request.

Unfortunately we are not currently able to offer a Free exchange service on items returned from outside the UK. If you are returning any Peter Kaiser items from outside of the UK, please use the address on your dispatch note and we will refund the product price upon on receipt of the products.

Please obtain proof of postage for the return for your parcel.

If you wish to leave any feedback about the service you have received when purchasing your Peter Kaiser shoes, boots or bags then please feel free to contact Peter Kaiser UK directly.