Authorised UK Partner
Free UK Delivery on orders over £40
excellent customer rating
Tel: +44 (0) 1270 619484

Delivery

UK Postage:

Peter Kaiser UK offer a free postage service on all orders over £40.

For any orders which are below £40 the postage cost for UK standard services is £4.99

 

European postage:

Europe signed for £14.99

 

Rest of the world:

Worldwide signed for £18.99

 

Please select your postage preference at the checkout. Please note that postage charges are non refundable.

Overseas customers are responsible for payment of import duties that are levied by their Country.

For standard shipping the dispatch time is usually 3-5 working days.

If you would like your parcel to be left in a ''secure place” please ensure that you notify us of this when placing your order in the 'notes' section.

If you have not received your order within 15 days after notification of dispatch, then please contact us.

Please note that orders from outside of the UK will take longer to be received by Air Mail.

We quality check every product and parcel when dispatched. However we cannot guarantee that items received will be “box fresh” and they might have been displayed in one of our retail stores. If our products do not reach your expectations please follow our returns policy to receive a refund of exchange.

 

Delivery Details

In cases where more than one pair of shoes have been ordered we may send separate parcels, to speed up the dispatch process.

On the rare occasion that we are unable to dispatch your order, you will be notified via email within 30 days of your original order. Our Customer Services advisers will endeavour to offer an exchange or a refund.

 

Order Cancellation

If, for any reason, you decide to cancel your order, please contact: shop@peterkaiser.co.uk or call +44 (0) 1270 619484

If your item has already been dispatched we will not be able to cancel your order until the parcel has been returned to us.

 

Returns Policy:

We do not pay the postage cost of returns.

Please allow 14 Days for your refund to be processed.

If you are not completely satisfied with your purchase you can return it within 90 days of the delivery date.

The item must be in its original unworn condition and we will refund the product price or process an exchange.

You can also return your order in at one of our Cheshire based shops located in Nantwich, Chester or Knutsford 

If you are returning items from outside of the UK please use the address on your dispatch note and we will refund the purchase price of the item.

Order cancellation:

In case you need to cancel your order, please inform us via email at shop@peterkasier.co.uk or call us on +44 (0) 1270 619484 

Please note that if the order is already in packing & postage progress it might not be possible to cancel, in this case you will need to follow our regular return procedure and the amount paid for the item will be refunded.

  

  

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